Terms of Service
Registered Office: 2-25/1, 3rd Floor, Rajarajeswari Nilayam, Kakatiya Nagar, Habsiguda, Hyderabad – 500007, Telangana, India
1. Acceptance of Terms
By accessing or using indyaTravels (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Platform.
2. Company Details
indyaTravels is owned and operated by Mobifintree Services Private Limited, registered office at 2-25/1, 3rd Floor, Rajarajeswari Nilayam, Kakatiya Nagar, Habsiguda, Hyderabad – 500007, Telangana, India.
3. Eligibility
You must be at least 18 years of age and capable of entering into a legally binding contract to use the Platform. By booking a package, you confirm that all traveler information provided is accurate and complete.
4. Account Verification
Access to booking features requires verification of your mobile number via a one-time password (OTP). You are responsible for maintaining the confidentiality of any OTP sent to you and for all activity conducted through your verified session.
5. Nature of Service
indyaTravels is a marketplace that connects customers with independent, third-party travel vendors and tour operators ("Vendors") offering domestic and international travel packages. indyaTravels facilitates package discovery, booking, and payment collection on behalf of Vendors, but the travel services themselves (hotels, transport, sightseeing, guides, etc.) are provided and fulfilled by the respective Vendor.
6. Booking & Payment
- All prices are displayed in Indian Rupees (INR) and are inclusive of the platform service fee and applicable GST shown at checkout.
- Payments are processed securely through our payment gateway partner, Razorpay. indyaTravels does not store your card, UPI, or bank credentials.
- A booking is confirmed only after successful payment verification.
7. Cancellation & Refund Policy
- Cancellations made 15 or more days before the departure date are eligible for a partial refund, as per the applicable Vendor's cancellation policy.
- Cancellations made within 15 days of the departure date are non-refundable.
- Refunds, where applicable, are processed to the original payment method and may take up to 7–10 business days to reflect, depending on your bank or payment provider.
- In the rare event a payment is deducted but the booking is not confirmed, the amount will be refunded in full; please contact support with your Payment ID and Receipt Number.
- Itinerary timings are indicative and may be adjusted by the Vendor due to weather, local conditions, or transport schedules.
8. Traveler Responsibilities
Travelers are responsible for carrying a valid government-issued photo ID for domestic travel, and a valid passport/visa for international travel, as applicable. indyaTravels and its Vendors are not liable for denied boarding, entry, or check-in resulting from invalid or missing travel documents.
9. User Conduct
You agree not to misuse the Platform, including providing false information, attempting unauthorized access, or using the Platform for any fraudulent or unlawful purpose.
10. Limitation of Liability
indyaTravels acts as a facilitator between customers and Vendors. To the maximum extent permitted by law, Mobifintree Services Private Limited's liability is limited to the amount paid for the specific booking in question, and we are not liable for indirect or consequential losses arising from services provided by third-party Vendors.
11. Suspension & Termination
We reserve the right to suspend or restrict access to the Platform in cases of suspected fraud, misuse, or violation of these Terms.
12. Privacy
Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and share your personal data.
13. Changes to these Terms
We may update these Terms from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.