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Support Helpdesk

We're here to help
Have a question about a booking, payment, or your account? Reach out to our support team below, or check the frequently asked questions first — your answer might already be here.

Contact Us

Email: support@indyapay.com
Phone: +91 8185898898
Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST

Frequently Asked Questions

I didn't receive my OTP. What should I do?

Make sure you entered a valid 10-digit mobile number starting with 6, 7, 8, or 9. If the OTP still doesn't arrive within a couple of minutes, wait for the on-screen timer to expire and request a new code. If the issue persists, contact support with your mobile number.

My payment was deducted but the booking wasn't confirmed. What now?

This can occasionally happen due to a network delay during payment confirmation. Contact support with your Payment ID (shown on the payment app/bank SMS) and we'll verify and resolve it, including a full refund if the booking genuinely wasn't completed.

How do I cancel a booking?

Contact support with your Booking Receipt Number to request a cancellation. Refund eligibility follows our Cancellation & Refund Policy — partial refunds apply for cancellations made 15+ days before departure.

Where can I find my receipt?

Your booking receipt is shown immediately after a successful payment, and can be printed or saved as a PDF from that screen.

I want to list my travel packages on indyaTravels.

Great — check out our Vendor Program page for how to get started.